- This agreement shall be construed and governed in accordance with the laws of England and the parties shall submit to the jurisdiction of the courts of England. PizzaSi Distribution UKL td reserves the right to accept or refuse a Customer Account Application at its discretion.
- You will be deemed to have agreed to these terms and conditions by completing and returning this Customer Account form.
- Prices are subject to change. We will provide at least 5 working days’ notice of any increase exceeding 10%. Notice will be given via email or our website.
- Orders must be placed using the following contact:
a) by emailing orders@pizzasi.co.uk
b) or at via our web site www.mypizzasi.co.uk - The minimum delivery order is for a value of £80.00 (excluding VAT). Orders under this value will incur a shipping fee.
- Orders placed before 11 am will be delivered on the following working day. Deliveries are available every Tuesday, Wednesday, Thursday, and Friday (excluding Bank Holiday), depending on customer post code, and may be carried by our fleet or via courier. Information will be given (as well as a tracking number where applies). Delivery of orders placed after these times cannot be guaranteed. The notice requirements for placing orders may be varied at Christmas and New Year and in proximity of Bank Holidays. Details of changes to arrangements will be advised to you in advance.
- Deliveries are made between 9:00 to 17:00; a specific delivery time cannot be guaranteed but we will endeavour to deliver on or around the same time each day, save for any delays due to circumstances beyond our control. Any substantial variation in delivery time will be advised to you in advance. Express delivery service, guaranteed before Midday, maybe available subject to addition fee (please ask your account manager for more info)
- Delivery of your order will be made to the address provided at checkout unless advised otherwise.
- It is the customer’s responsibility to ensure that all shipping and delivery address details are correct at the time of placing an order. PizzaSi Distribution UK Ltd will not be held liable for any delivery issues or financial losses arising from incorrect, incomplete, or outdated address information.
If an order is returned due to an invalid address, the customer will be responsible for any additional delivery charges incurred. No refunds will be issued for perishable goods delivered to the wrong address due to customer error. - Customers may cancel their order within 2 hours of placement for a full refund, provided the order has not yet been dispatched. After dispatch, cancellations are not accepted and no refunds will be issued unless the product is damaged, defective, or incorrect. To request a cancellation or refund, please contact us at orders@pizzasi.co.uk with your order number.
- Delivery is subject to availability of the products.
- Invoices are available upon processing of your Order through the following methods:
a. When ordering via mypizzasi.co.uk, invoices are downloadable from your portal upon confirmation of your order. Invoice requests outside of these parameters may be charged an admin fee of £50 per request. - By agreeing with the above terms, you also agree to keep us updated of any changes to contact details regarding orders, accounting or tracking information at the earliest convenience. A late fee of £50 may be applied for each missed communication, delivery, or collection due to out-of-date contact information.
- PizzaSi Distribution UK Ltd is not responsible for any deterioration in perishable goods due to handling after they have been delivered to the customer. If there is a fault or damage to any products when delivered, you must tell us as soon as reasonably possible within 48 hours. We would also like to hear from you if you are unhappy with your products for any reason at all. Your statutory rights are not affected.
- If your order has not been delivered within 48 hours of the expected delivery date, you must notify PizzaSi Distribution UK Ltd as soon as reasonably possible. Failure to inform us within this timeframe may affect our ability to investigate or resolve the issue, and we may not be held responsible for any resulting loss or inconvenience.
- We will not be liable for any indirect, incidental, or consequential losses arising out of or in connection with the use of our services or products, including loss of profits, loss of opportunity, or business interruption.
- Our total liability to you in respect of any order shall not exceed the total amount paid for that order.
- We are committed to protecting your privacy and handling your data in compliance with the UK GDPR and the Data Protection Act 2018.
We collect personal data (such as name, delivery address, contact details, and order history) solely for the purpose of fulfilling orders and providing customer service.
You have the right to request access, correction, or deletion of your personal data at any time by contacting us at customerservice@pizzasi.co.uk. - We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control. This includes but is not limited to: acts of God, natural disasters, adverse weather conditions, strikes, supply chain disruptions, pandemics, and courier issues. In such cases, we will make reasonable efforts to notify you and resume service as soon as possible.
- By placing an order with PizzaSi, you confirm that you have read and agree to these Terms & Conditions.
