Important contacts – Please note we aim to get back to you within a few hours:
- If you are looking to speak to someone regarding your order please contact orders@pizzasi.co.uk
- If you are a new customer please contact sales@pizzasi.co.uk
- If you want to discuss your oven or you are having issues with your oven please contact ovens@pizzasi.co.uk
- For marketing queries please contact marketing@pizzasi.co.uk
- For price queries or to enquire about purchasing or loaning an oven as an existing customer, please contact your account manager
- For any customer service queries, please contact customerservice@pizzasi.co.uk
Delivery Schedule
- We deliver Tuesday to Friday every week
- We offer next day delivery for all orders placed before 11am
- If you have placed your order after 11am your order will be processed the following working day
- Any orders placed after 11am on Thursdays will be processed on the following Monday, excluding bank holidays
Issue accessing your account after registering:
- You will need to let us know when you have made your account as we need to approve it before you can place orders or see products. If you are experiencing issues when trying to access the store or the website is encouraging you to log in again, please refresh the page and try again.
Oven Issues:
- You will be required to send us some information if your oven is experiencing some issues so that we can proceed with next steps. Please send the following to ovens@pizzasi.co.uk:– Send clear photos of the front and the back of the unit
– Send the serial number on the back of the oven
– Confirm whether you have the original packaging
– Explain the oven issue in a few words
– Confirm your site/delivery address
– Confirm contact on site for collection/delivery purposes.
Order & Delivery Information:
- You will be deemed to have agreed to these terms and conditions by placing an order.
- All orders placed through our website will be sent to the shipping address provided at checkout. Therefore it is the buyers responsibility to ensure the correct details are entered. If incorrect shipping information is provided resulting in failure of delivery, the customer will be required to pay for a new shipment.
- Deliveries are made between 9:00 to 18:00; a specific delivery time cannot be guaranteed but we will endeavour to deliver on or around the same time each day, save for any delays due to circumstances beyond our control. Any substantial variation in delivery time will be advised to you in advance. You must be available to receive this delivery on the date provided at the point sale or alert us to change of circumstances before 11am the day preceding your expected delivery date. Failure to notify PizzaSi Distribution UK of any change in circumstances will incur a £50 re-delivery charge.
- When ordering via mypizzasi.co.uk, invoices are downloadable from your portal upon confirmation of your order.
- Invoice requests outside of these parameters may be charged an admin fee of £50 per request.
- By agreeing with the above terms, you also agree to keep us updated of any changes to contact details regarding orders, accounting or tracking information at the earliest convenience.
Failure to do so, may incur late fees of £50 per incursion for any outstanding payment pertaining to any missed chase letters, missed deliverers and/or collections.